TERMS OF SERVICE

Last Updated: July 9, 2026

1. Acceptance of Terms

Welcome to Dr. Auto Lock ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, services, content, and communications (collectively, the "Services").

By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Services

Dr. Auto Lock provides automotive locksmith services, including but not limited to:

Vehicle lockout assistance
Car key replacement
Key duplication
Transponder key programming
Smart key programming
Ignition repair and replacement
Broken key extraction
Emergency automotive locksmith services
Other related locksmith services

Availability of services may vary based on location, technician availability, weather conditions, and other factors.

3. Scheduling and Appointments

Appointments may be scheduled through our website, by telephone, or through other approved communication methods.

While we make every effort to arrive within the estimated timeframe provided, arrival times are estimates only and may vary due to traffic, weather, emergency service calls, or other unforeseen circumstances.

Customers agree to provide accurate vehicle information and service locations when requesting service.

4. Pricing and Payment

Prices may vary depending on:

Vehicle make and model
Type of key or lock system
Complexity of the service
Parts required
Service location
Time of service, including after-hours or emergency calls

Unless otherwise stated, payment is due at the time services are completed.

We reserve the right to refuse service if payment cannot be completed.

5. Customer Responsibilities

By requesting service, you agree that:

You are the owner of the vehicle or have legal authorization to request locksmith services.
You will provide accurate information regarding the vehicle and requested services.
You may be required to present valid identification and proof of ownership before services are performed.
You will provide a safe working environment for our technicians.

Dr. Auto Lock reserves the right to refuse service if ownership cannot be reasonably verified or if technician safety is at risk.

6. Website Use

You agree not to:

Use the website for any unlawful purpose.
Attempt to gain unauthorized access to our systems.
Interfere with website security or functionality.
Upload malicious software or harmful code.
Copy, reproduce, or redistribute website content without written permission.

We reserve the right to suspend or terminate access for violations of these Terms.

7. SMS Communications

By providing your mobile phone number, you consent to receive SMS messages from Dr. Auto Lock regarding:

Appointment confirmations
Appointment reminders
Technician arrival updates
Service notifications
Customer support communications

Message frequency varies depending on your service requests.

Message and data rates may apply.

Consent to receive SMS messages is not required as a condition of purchasing our services.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

8. Intellectual Property

All website content, including but not limited to:

Text
Graphics
Logos
Images
Videos
Software
Website design
Service descriptions

is the property of Dr. Auto Lock or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

9. Disclaimer of Warranties

Our website and Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Dr. Auto Lock disclaims all warranties, express or implied, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement
Continuous or error-free website operation

We do not guarantee uninterrupted access to our website or that our Services will always be available without delays.

10. Limitation of Liability

To the fullest extent permitted by law, Dr. Auto Lock shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

Use of our website
Delays in service
Service interruptions
Website errors
Loss of data
Lost profits
Third-party actions

Our total liability for any claim arising from our Services shall not exceed the amount paid by you for the specific service giving rise to the claim, except where prohibited by law.

11. Third-Party Services

Our website may contain links to third-party websites or utilize third-party services, including payment processors, analytics providers, advertising platforms, and mapping services.

We are not responsible for the content, privacy practices, or availability of third-party websites or services.

12. Indemnification

You agree to defend, indemnify, and hold harmless Dr. Auto Lock, its owners, employees, contractors, affiliates, and agents from and against any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorneys' fees, arising out of:

Your misuse of our Services.
Your violation of these Terms.
Your violation of any applicable law.
Your infringement of the rights of any third party.

13. Privacy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

14. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.

Any disputes arising from these Terms or our Services shall be brought in a court of competent jurisdiction located in Pennsylvania, unless otherwise required by applicable law.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Dr. Auto Lock

Email: Insert Company Email Address

Phone: (814) 838-5625

Erie Office

2214 West 8th Street

Erie, PA 16505

(By Appointment Only)

Edinboro Office

12700 Route 98

Edinboro, PA 16412