PRIVACY POLICY

Last Updated: July 9, 2026

1. Introduction

Dr. Auto Lock ("we," "us," "our," or the "Company") is committed to protecting the privacy of our users ("you," "your," or "User"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Services"). By using our Services, you consent to the data practices described in this Privacy Policy.

2. What Information Is Collected

We may collect the following types of information when you interact with our Services:

a. Personal Information

This includes information that can be used to identify you, such as:

Name
Email address
Phone number
Mailing or service address
Vehicle information (including make, model, year, VIN if provided)
Locksmith service requests
Roadside service location
Appointment details
Any other information you voluntarily provide when contacting us

b. Usage Data

We automatically collect certain information about your use of our Services, including:

Pages you visit
Time and date of your visit
IP address
Browser type and version
Device information
Operating system
Referring website addresses
General website interaction data

3. Cookies & Tracking Practices

We use cookies and similar tracking technologies to improve your experience on our website.

Cookies are small data files stored on your device that help us recognize your browser, remember your preferences, and understand how visitors use our website.

Types of Cookies We Use

Essential Cookies – Required for the website to function properly.
Analytics Cookies – Help us understand website traffic and improve performance.
Marketing Cookies – Used to measure advertising effectiveness and display relevant advertisements.

We may also use third-party technologies such as Google Analytics, Google Ads, Meta (Facebook) Pixel, and similar services to better understand website usage and improve our advertising.

You can control cookie settings through your browser preferences. Disabling cookies may limit certain website functionality.

4. How We Use Your Information

We may use your information for purposes including:

Providing, maintaining, and improving our automotive locksmith services
Scheduling service appointments
Dispatching technicians
Responding to customer inquiries
Providing customer support
Sending appointment confirmations and service updates
Processing requests for key replacement, lockout service, ignition repair, transponder programming, and other locksmith services
Personalizing your experience
Improving our website and customer experience
Analyzing website traffic and usage patterns
Sending promotional communications when permitted by law
Protecting against fraud and unauthorized activity
Enforcing our Terms of Service
Complying with legal obligations

5. Sharing Your Information

We do not sell your personal information.

We may share your information in the following circumstances:

a. Service Providers

We may share information with trusted vendors who assist us with:

Website hosting
Payment processing
Email communications
Customer Relationship Management (CRM) software
SMS messaging providers
Analytics providers
Technical support

These providers are only permitted to use your information to perform services on our behalf.

b. Business Transfers

If Dr. Auto Lock is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

c. Legal Requirements

We may disclose information when required by law, including:

Court orders
Subpoenas
Law enforcement requests
Regulatory compliance

d. Protection of Rights and Safety

We may disclose information when necessary to protect the rights, property, or safety of Dr. Auto Lock, our customers, employees, or the public.

6. SMS Communications and Mobile Information

By providing your mobile phone number, you consent to receive text messages from Dr. Auto Lock regarding:

Appointment confirmations
Appointment reminders
Technician arrival notifications
Service updates
Customer support communications

Message frequency varies depending on your service requests.

Message and data rates may apply.

Consent is not required as a condition of purchasing any goods or services.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly.

Mobile Information Sharing Statement

We are committed to protecting your privacy.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors that provide support services, including customer service and SMS delivery.
All other use cases exclude text messaging originator opt-in data and consent; this information will never be shared with third parties.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

Access

Request a copy of the personal information we maintain about you.

Correction

Request correction of inaccurate information.

Deletion

Request deletion of your personal information, subject to applicable legal requirements.

SMS Opt-Out

You may stop receiving text messages by:

Replying STOP to any message.
Contacting us directly.

Cookie Controls

Adjust your browser settings to block or remove cookies.

Data Portability

Request a portable copy of your personal information where applicable.

Email Communications

You may unsubscribe from promotional emails using the unsubscribe link contained in those emails.

Please note that we may still send important service-related communications.

To exercise your rights, contact us using the information listed below.

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These measures include:

Encryption during transmission where appropriate
Secure storage of information
Restricted employee access
Regular software updates
Security monitoring

Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Our website and service providers may process information using servers located in the United States or other countries.

By using our Services, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When material changes are made, we will:

Update the "Last Updated" date above.
Post the revised Privacy Policy on our website.
Provide additional notice when required by applicable law.

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Dr. Auto Lock

Email: Insert Company Email Address

Phone: (814) 838-5625

Erie Office

Dr. Auto Lock

2214 West 8th Street

Erie, PA 16505

(By Appointment Only)

Edinboro Office